Faq & Terms

Our Mission Is Simple: To provide the latest and greatest footwear to sneaker heads in the community and to add passion and innovation to each person’s feet who purchases from Soleheat.com

What is Soleheat.com? 
We are a sneaker selling website that specializes in selling extremely rare highly sought after sneakers that are extremely rare. All the shoes we sell are deadstock and 100 percent Authentic. We do not sell B-Grades or Factory Variants. Only the best of the best.

What is your return policy? 

All items returned to Soleheat.com must be the exact item unworn and in deadstock condition. The item must be sent back the way it was sent to you. There is a 20% restocking fee for all returns to Soleheat.com headquarters.

We do not honor buyers remorse. We reserve the right to decline returns as needed

As the customer you are agreeing to the description stating how long approximately your item will take to ship. All items are inspected by a team of trained professonals prior to shipment. We are not reponsible for jordan quality and control. All items are 100% authentic. All items are shipped priority / parcel mail with insurance. Please read product description carefully. 

 

How do I place an order? 
As simple as clicking the shoe and pressing add to cart. Payments can be processed using a secure merchant account setup, amazon payments, google wallet, COD, and money order.
 
Do you buy shoes or accept trades from individuals?
Yes we only buy new and Authentic items but if you are looking to sell some of your collection please email me at iamsoleheat@yahoo.com

Can I sell my shoes on your site? 
Thats a possiblity we are looking into as we are looking for ways to add a consignement location to our website. 

Do you accept pre-orders? 
Yes. This is on a case to case basis but we normally do have access to preordering most shoes are coming up in the future months ahead of release dates. 

Can I cancel an order? 
Yes. You must do this through contact us. 

How long will it take to receive my shoes?
We ship our items 24 hours from the day you paid and we ship Priority Mail. It should take 2-7 business days depending on location. Reserve items may take from 2-4 weeks to be shipped to your door. Tracking information is provided to all who request it. 

Can you ship to a PO BOX or APO/FPO address?
Yes

Do you ship outside of the U.S.? 
Yes

Where are your shoes shipped from? 
From our PO Box Located within Manheim Pennsylvania.

Do you sell wholesale?
Yes we do. Please email iamsoleheat@yahoo.com for more information on how we can help get you set up with this.