Our Mission Is Simple: To provide the latest and greatest footwear to sneaker heads in the community and to add passion and innovation to each person’s feet who purchases from Soleheat.com
What is Soleheat.com?
We are a sneaker selling website that specializes in selling extremely rare highly sought after sneakers that are extremely rare. All the shoes we sell are deadstock and 100 percent Authentic. We do not sell B-Grades or Factory Variants. Only the best of the best.
Where are you located?
Our headquarters are located in South Central Region of PA.
Can you give me some information on shipping?
Shipping estimations are based on a calculation of average orders 9-15 business days from Saturday of Purchase. Upon rare cases shipment can take longer. In these cases we do not offer refunds related to shipping delays. All items are insured over any damages in the mail and are replaced for no cost. All items include free shipping along with signature confirmation.
What is your return policy?
All return requests are reviewed by several soleheat team members. As stated before all of our products are 100 percent authentic and proof of that can be provided. There will be a restocking fee of 20% of the original price. We have the right to adjust restocking fee’s for buyers who violate the return policy. We offer a 12 day return policy. All items must be returned in original packaging, and not have been worn or used. We do not accept returns that are caused by buers remorse. All items are insured and shipped with delivery confirmation. Soleheat protects all buyers from any damage of sneakers or any defects.
Product Quality & Control
Soleheat is not responsible for excess glue, minor mis-stitchings, and dust marks. All items must pass through a comprehensive test by 3-4 team members. Please note footwear is hand crafted and is subject to minor flaws. All shoes have passed through the basic guidelines of quality control.
Do you double box shoes?
Yes all items are double boxed and securely packaged to maintain item condition.
What forms of payment do you accept?
Soleheat.com is currently integrated with its own invoice system where customers receive an invoice after completing checkout. In order to utilize any discount codes or sales we ask customers to pay using our integrated payments. All transactions are safe and secure backed by GoDaddy.com protection. Paypal is an accepted form of payment for repeat customers of Soleheat.com only.